Last Updated: 09 Jan 2024


Our Complaints procedure is as follows:

Whilst we will of course strive to meet the above timeframes, there may be occasions where responses take longer.  Please do not hesitate to contact any of the above persons if you do not hear from us within the timeframes stipulated above.

If you remain unsatisfied then you can have the complaint independently looked at by the Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ.  You must refer your complaint to the Legal Ombudsman within six months of our final response to you.

Please note that from the 1st April 2023 the Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of your realising that there was a concern, unless exceptional circumstances apply.